Your Satisfaction is Our Priority
At Trendzila, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as smooth as possible.
You may return items within 30 days of receiving your order. To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when you received them. Please include a copy of your order confirmation or packing slip with your return.
To initiate a return, please contact our customer support team at firstname.lastname@example.org. They will guide you through the return process and provide you with the necessary details to send the items back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact our customer support team at email@example.com for assistance with the exchange process.
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective/damaged item. In such cases, we will provide a prepaid shipping label for your return.
Questions or Concerns
If you have any questions or concerns about the return and refund process, please reach out to our customer support team at firstname.lastname@example.org. We are here to assist you and ensure that your shopping experience with Trendzila exceeds your expectations.
Thank you for choosing Trendzila!